FAQ

General Questions

For fast and direct communication, you can reach us via WhatsApp at (+62)822-8889-8770. Feel free to send a message or give us a call, and we’ll get back to you as soon as possible.

Simply send us a message on WhatsApp at (+62)822-8889-8770. Our team will promptly assist you with personalized pricing based on your specific requirements and preferences.

Certainly! However, please note that the delivery costs will be covered by you. Nonetheless, rest assured. We have representatives in America, Australia, and Indonesia, which may provide more cost-effective delivery options. Nevertheless, most clients prefer samples directly from the source.

For information regarding factory visits and to schedule a visit, please contact us via WhatsApp at (+62)822-8889-8770. Our team will provide you with further details and assist you in arranging a visit according to our schedule.

Delivery topics

We provide delivery with freight-forwarding services, including covered insurance for your peace of mind. However, if you prefer FOB (Free on Board) shipping, we can accommodate that as well. Please specify your preference and any additional requirements when placing your order, and our team will ensure that your delivery needs are met accordingly.

We offer the convenience of two main payment methods: Letter of Credit (LC) and Telegraphic Transfer (TT). These options provide flexibility and security for our customers. Please feel free to discuss your preferred payment method with our team when placing your order, and we will ensure a smooth transaction process.

Yes, our products are certified to meet quality and safety standards. We provide certifications such as the Certificate of Analysis (COA), Safety and Handling Data Sheet (SHT), and Material Safety Data Sheet (MSDS). If you require access to these certifications, please feel free to contact us, and we will gladly provide them for your review.

We can accommodate packaging requests based on client preferences. For example, if you need a customized box for your brand, feel free to reach out to us.

Other questions

Certainly! We can create coconut charcoal shapes according to your preferences. Additionally, we offer customized packaging options tailored to your brand specifications. Feel free to contact us to discuss how we can best meet your needs.

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